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By the end of the 1-day seminar you will be able to:

• deal with common customer requests
  
• explains your scope of service (what you do and don’t do)
  
• take appointments
  
• give clear instructions
  
• explain the process
  
• inform and explain results to customers
  
• explain reasons for decisions
  
• explain consequences and next steps
  
• manage financial transactions

 
In addition you will:

• expand your workplace vocabulary (automotive parts, common problems)
• improve accuracy
• refresh key grammar points

Voraussetzung: Minimum CEFR A2 level required

If you are not sure about your current language level e-Mail: dib@targettraining.eu for a free assessment.

Through practice and feedback you will build your confidence when working in English, and be ready to handle a wide range of situations at your workplace.

Telefon: 069 97165-13
Telefax: 069 97165-25
E-Mail: margit.burkhardt-lee@dib.de
Adresse: Deutsches Institut für Betriebswirtschaft GmbH, Friedrichstraße 10–12,
60323 Frankfurt am Main